At Gift Obsession, we want you to be pleased with your order & items. In the unfortunate event that you’re not, we’ll do our very best to try and solve the issue.

You have the right to cancel your order within 24 hours after placing it, as long as your item hasn’t been sent already. However this does not apply to the majority of items that we sell which are personalised gifts or items customised for you. 

Changes such as style & colours are not guaranteed due to stock at time of ordering.

In the unlikely event we cannot fulfil your order, we will contact you within 24 hours with a full refund - we will always try our best to offer an alternative.

In the event that an item has been damaged in transit, please contact us providing pictures so we can resolve the issue for you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.